FAQ
Questions before you order?
Here are the details behind the current lineup, bulk options, grind requests, and secure checkout.
Are all three products the same coffee?
Yes. The current lineup starts with the same single-origin coffee from Santa Ana, El Salvador. Volcán Green is unroasted, Volcán Signature is our flagship single-origin medium-dark roast, and Magma is the darker, bolder expression.
What is green coffee?
Green coffee is the raw, unroasted coffee seed. It is meant for customers who roast coffee themselves and should be roasted before grinding and brewing.
What sizes can I order?
The consumer shop currently offers 12oz and 2lb bags, plus a simple bulk option that begins at 5 whole pounds. Larger or custom programs should go through the wholesale inquiry.
Can I request a specific grind or bag split?
For bulk shop orders, you can leave a fulfillment note such as whole bean, a specific grind, or a request to split the order into several smaller bags. Requests that would change the quoted price or require custom packaging belong in the wholesale flow.
Which roast should I start with?
Volcán Signature is the flagship and most balanced starting point. Magma is for customers who prefer a darker, heavier cup. Volcán Green is for customers who want to control the roast themselves.
How will shipping and returns work?
Shipping options and charges will be shown during secure checkout. Because coffee is a perishable food product, opened coffee generally is not a return item for taste preference. If an order is damaged, incorrect, or arrives with a fulfillment problem, the order-support path included with checkout will be used to resolve it. Final shipping charges and available delivery details are shown during secure checkout.
Do you offer wholesale pricing?
Yes. The wholesale page is for cafés, offices, retailers, restaurants, events, and larger/customized orders that need a quote or dedicated fulfillment plan.
Still deciding?
Start with the lineup or review the brew guide before choosing a roast.